We want you to know exactly what to expect when you order from Platform 1. Our products are large and heavy, so they ship as freight. The policy below explains our shipping options, costs, and delivery times.

1. Where We Ship

• Shipping Area: We ship to addresses within Canada.
• Shipping Origin: Orders ship from our warehouse at 82 Signet Drive, Toronto, ON M9L 1T2, Canada.

2. Order Processing Time

• Processing Time: Orders are processed and prepared for shipment within 3–5 business days after your order is placed and payment is confirmed.
• Order Confirmation: You will receive an email confirmation when your order is placed, and a shipping update when it is ready to go.

3. Estimated Delivery Time

• Delivery Window: Once your order has shipped, delivery typically takes 2–7 business days, depending on your location and the size of your order.
• Delivery Scheduling: Because our products are shipped as freight, the carrier will contact you to schedule delivery. Please make sure the phone number and shipping address on your order are correct.

Note: Delivery times are estimates, not guarantees. Weather, carrier delays, and product availability can affect timing. We will contact you if there is a significant delay.

4. Shipping Costs

Shipping is charged per order, based on the delivery address:

Delivery Option	Cost
Shipping within the GTA	$450
Shipping outside the GTA (rest of Canada)	$600
Pick up in store	Free

• Currency: All prices are in Canadian dollars (CAD).
• Taxes: Applicable taxes are calculated at checkout.
• Large Orders or Remote Locations: The rates above cover standard deliveries. For very large orders, or deliveries to remote areas (for example parts of British Columbia, Atlantic Canada and the North), we will contact you with a freight quote before shipping if additional charges apply.

5. Free In-Store Pickup

• Where: 82 Signet Drive, Toronto, ON M9L 1T2, Canada.
• When It Is Ready: We will email you when your order is ready for pickup, usually within 3–5 business days of your order.
• Pickup Hours:  Pickup is available by appointment only. Our office hours are Monday to Friday, 8:00 AM to 4:00 PM. To arrange a pickup, please contact us at  info@platform1.ca or call +1 647-493-7268​.
• What to Bring: Your order number and a piece of photo ID.
• Products on Display in Store: Products on display in our store can be ordered and shipped directly to you under the shipping options above, or picked up for free.

6. Receiving Your Order

• Inspect on Delivery: Please check your shipment for visible damage before signing the delivery receipt. Note any damage on the receipt and contact us right away.
• Damaged or Incorrect Items: If your order arrives damaged or incorrect, email info@platform1.ca with your order number within 2 days of delivery. Returns are handled under our Returns & Refunds Policy.

7. Tracking and Order Questions

• Tracking: When your order ships, we will email you the carrier and tracking details where available.
• Contact Us: For questions about shipping, delivery, or your order status, contact info@platform1.ca, and include your order number.